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Plugs Now Ship Throughout Virginia!
Last Updated: September 4, 2026
At Meadows Garden Company, I want you to be happy with your plants. Because plants are living products and can be affected by handling, weather, shipping, and growing conditions, I do not accept returns of plants or other products.
However, if you receive a plant that is defective, badly damaged, or arrives in an unacceptable condition, please contact me, and I will work with you to make it right.
No Returns
I do not accept returns or refunds simply because you have changed your mind, ordered the wrong variety, or no longer want the product.
Because plants are living products, returning a plant can also result in unnecessary stress or damage to the plant and does not provide a practical solution.
Defective or Damaged Plants
If you recieve a plant that is defective or damaged, please contact me within 48 hours of receiving your order.
Please include:
Your name
Email
Phone number
Order number
A description of the problem
Clear photos of the plant and its packaging, if applicable
Where to find your order number? Locate your order confirmation email and find the "Order #" value
I may ask for additional information or photographs to determine the appropriate resolution.
If I determine that the plant was defective or damaged before or during delivery, I may offer an exchange for the same product, or if it is unavailable, an exchange for a product of the same value.
Exchanges
If an exchange is approved:
Fr shipped orders: The customer is responsible for the cost of shipping the defective plant back to Meadows Garden Co. if applicable.
Meadows Garden Co. will cover the shipment cost of sending the replacement back to the customer.
The replacement will be shipped after I receive the original plant, if requested, unless I determine it is unnecessary to return the plant or plugs.
Exchanges are subject to availability. If the same variety is unavailable, I will work with you to determine an appropriate alternative or other resolution.
Plants That Decline After Receipt
Plants are living organisms and require appropriate care after they leave our possession. I cannot guarantee the health of a plant after it has been received and planted.
Issues resulting from improper watering, planting, light conditions, temperature, pests, disease, transplant shock, neglect, or other growing conditions after arrival are not considered product defects and are not eligible for exchange.
I understand that newly transplanted plants can sometimes experience temporary stress. If you're concerned about a plant after receiving it, please contact me before discarding it. I am happy to help determine what may be wrong.
Preorders
Preorder plants are grown specifically for the customer and are not eligible for cancellation or return.
Because growing conditions are dependent on weather and other factors outside our control, preorder fulfillment dates are estimates. If I am unable to fulfill a preorder, I will contact you regarding an appropriate resolution.
Local Pickup and Delivery
For plants received through local pickup or delivery, please inspect your plants as soon as possible. If a plant appears damaged when you receive it, contact me within 48 hours with photographs and your order information.
Contact Us
If you have a problem with your order, please contact me as soon as possible.
Meadows Garden Company
Email: victor@meadowsgardenco.com
Phone (Text or Call): (540) 417-5511
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